1. Do you have a physical store?
Yes, we have a physical store in Philadelphia located at 2930 Jasper Street Suite 106
2. How long does shipping take?
With ground shipping most items take 3-7 business days from purchase date to receive unless stated otherwise in their description. International orders may also take longer.
3. How do I track my order?
Once your order has been shipped you will be emailed your tracking information, you can track your packaging using usps.com
4. Can I return my order?
Yes, as long as it is still within our allowed 3 days for return.
5. How do I return or exchange my order?
Absolutely No Refunds!
All items must be sent back in its original condition with all tags attached within three days of you receiving, for exchange or store credit only. Upon arrival, all returns will be inspected for approval or denial. Fill out the return form to its entirety and send package back to P.O Box 18147 Philadelphia pa 19116
All swimwear and lingerie are final sale
6. Returns & Replacements
Please note that the cost of shipping returns are paid for by the customer, accessories and cosmetics are not returnable.
7. Shipping & Delivery
We ship anywhere in the world. Please allow 1-2 business days for your order to be processed. Shipping takes 5-7 Business Days! Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via USPS. To track your order at anytime, you'll be able to use your USPS Tracking number. Orders over $200 may require a signature at the time of delivery.International customers may be required to pay import or duty fees to their local customs. Al Luxe Couture is not responsible for fees or taxes imposed by the customers local government.
8. Privacy & Security
The purpose of this statement is to let you know what information we collect, how we collect it, and under what circumstances we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.
9. What happens to the information we collect?