Frequently Asked Questions

Below FAQ are some common concerns and questions of our customers. If you have other questions,
please just send it to

Yes, we have a physical store in Philadelphia located at 2930 Jasper Street Suite 106

With ground shipping most items take 3-7 business days from purchase date to receive unless stated otherwise in their description. International orders may also take longer.

Once your order has been shipped you will be emailed your tracking information, you can track your packaging using

Yes, as long as it is still within our allowed 3 days for return.

Absolutely No Refunds! All items must be sent back in its original condition with all tags attached within three days of you receiving, for exchange or store credit only. Upon arrival, all returns will be inspected for approval or denial. Fill out the return form to its entirety and send package back to P.O Box 18147 Philadelphia pa 19116
All swimwear and lingerie are final sale

Please note that the cost of shipping returns are paid for by the customer, accessories and cosmetics are not returnable.

We ship anywhere in the world. Please allow 1-2 business days for your order to be processed. Shipping takes 5-7 Business Days! Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via USPS. To track your order at anytime, you'll be able to use your USPS Tracking number. Orders over $200 may require a signature at the time of delivery.International customers may be required to pay import or duty fees to their local customs. Al Luxe Couture is not responsible for fees or taxes imposed by the customers local government.

The purpose of this statement is to let you know what information we collect, how we collect it, and under what circumstances we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.

Personal Information: We collect and store information that you provide to Al Luxe Couture or our Customer Service Department. When you sign-up for the Newsletter, open an account, or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. If you choose to unsubscribe from the Newsletter your email will be removed from our system. Anonymous Information Through your use of our Website, we may also gather certain information that does not identify you individually ("Anonymous Information"). We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website to give you the best online experience possible. USE OF COOKIES Like many websites, we use "cookies", files stored on your computer's hard drive by your browser, to identify you to optimize your online experience. For example, we use cookies to identify the preferred gender landing page you chose upon your first visit the site and to hold items in your shopping cart when you the site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend having your cookies enabled to insure the best experience. USE OF ANONYMOUS INFORMATION We use Anonymous Information to help us determine how people use parts of the Website and who our visitors are. Anonymous Information is used to help us make al luxe couture better for our visitors. We also use Anonymous Information to provide analytic data to third parties about how our users collectively use the Website.

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